TERMS & CONDITIONS
Please read these terms and conditions carefully before using either of our sites or ordering any products.
Shipping cost and custom duties are not included in the product price.
For non-EU customers please take it account as below
International shipments outside the European union might have some additional duties fees and taxes once the shipment reaches your country. These additional charges are going to be your responsibility to get the goods clear from customs & any import duties will be paid by you.
BULB LONDON is not liable to pay any export duties for outside European union.
All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email confirmation. If you pay by credit card or debit card we will not charge you for products that are not available.
You are able to make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process.
Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally at our discretion, either (i) contact you and give you the option of reconfirming your order at the correct price or cackling it: or (ii) reject your order and notify you of the rejection.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform,or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving BULB LONDON employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that your order products from us.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
At BULB LONDON we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and you like to make a complaint, please contact us here
BULB LONDON respects user privacy and it is extremely important to us. By providing information such as your name and email address on this website you give us your consent to contact you with regards to the information you have requested. By doing so, you agree, you have provided all data accurately to BULB LONDON.
We use your information for the following purposes:
To serve website content to you
- To handle orders, deliver products and process payments and refunds.
- To communicate with you about your orders.
- To update our records and generally maintain your account with us.
- If you contact us, we may keep a record of that correspondence and your contact details.
- For our statistical or survey purposes to improve this website and its services to you.
- To prevent or detect fraud or abuses of our site and enable third parties to carry out technical, logistical or other functions on our behalf.
- If you consent, to notify you of products or special offers that may be of interest to you.
- To enter you in any competition, promotion or prize draw and for the purposes explained in the terms and conditions applicable to the competition, promotion or prize draw.
- Email marketing (if applicable): With your permission, we may send you emails about our online store, new products and other updates.